Software outsourcing to India: Benefits, cons, top companies

Outsourcing provides businesses with the advantage of round-the-clock support due to the time zone difference between India and many other countries. In 2023, this advantage is expected to be even more pronounced as Indian outsourcing firms expand their capabilities to provide 24/7 support for their clients. This allows businesses to provide customer service and support to their clients around the clock, improving customer satisfaction and loyalty. WNS Global is a business process management leader in India, with 18 centers across the country and more than 20,000 employees.

Why Are Businesses Outsourcing To India?

If you’re still torn as to whether you should outsource to India or hire an in-house team, below is a quick overview of hiring in-house developers vs outsourcing to India. Have a look and see why the latter option is a win-win situation for companies of all sizes. Thus, developers and engineers in India don’t just possess technical skillset but even excellent communication acumen.

Outsorcy Services

“While India still leads as a favourite destination for sourcing, there are other countries that are fast becoming emerging locations,” says D.D. When you consult with an Indian IT firm for your development needs, you’ll come across different types of engagement models to choose from. Many western companies feel that by outsourcing to India, their IT rights and confidential information might be at risk. As you can clearly see outsourcing to India has many advantages over building an in-house team, thus no wonder why this practice has become so prevalent. Whether you need to hire a Laravel developer, Flutter app developer or Python developer, you can easily find an IT professional with the desired expertise from India.

Octopus Tech Solutions

Claiming to be the “future of outsourcing,” the firm specializes in providing web design, e-commerce,  voice support, and non-voice support services. The ‘thing’ he’s referring to is the mad rush for IT talent in the country brought on by pandemic-led digital transformation initiatives in almost every company. The ‘thing’ has forced firms and their HR heads to grin and bear it as highly skilled technology professionals walk out on job offers with 50 per cent salary hikes in some cases, with three-four other offers lined up. The ‘thing’ prompted the likes of Bhavish Aggarwal, Founder and CEO, Ola, to wonder aloud on Twitter if it just may be cheaper to hire from Silicon Valley instead.

The next step is to decide what activity you want to outsource to an Indian service provider. While virtual communication tools can help you cross the distance, time zone differences can create a delay in getting the message across. And as most of these companies have been doing this for decades, you don’t have to worry about any dip in the quality of work. The Indian software industry has the ready infrastructure, specialized knowledge and skilled software developers for the job. However, as IT services require specialized knowledge and equipment, you’ll have to train your in-house staff and set up the infrastructure for it. Most companies have now outsourced work to India to save costs and scale their business activities.

RailsCarma provide end to end Ruby on Rails consulting, architecture, building, management and extension to companies around the globe. With a strength of 400+ technically affluent engineers, Clarion has served more than 1000 clients across North America and Europe. Clarion Technologies focuses on Web & Mobile development, Cloud Strategy & Development, Internet of Things, Analytics & BI, Applications Testing, and Agile Project Management. With 15+ years-experience under their belt, TrinityWired would be your best reliable choice if you want to develop a quality software at the right price. One cool thing about this platform is they offer a free trial, so you can try their services before committing.

1. A1 Call Center is a CISCO-based outsourcing company and a full-service call center consulting group.
2. It’s essential to check references and reviews of potential outsourcing companies.
3. Triniter is known for providing high-quality yet affordable BPO call center services.
4. Conduct in-depth research about the industry and the companies we covered here to get a head start.

Roots and Tech Boom

Wipro Limited is an Indian IT company that provides a range of services from software development outsourcing to consulting services. It’s headquartered in Bangalore and has branches in the USA, Turkey, and many other countries. This means that an Indian software outsourcing company can take over the work after your Europe or USA-based onshore team ends their shift. This way, your business can function even while your group purchase websites in-house developers rest. Acelerar is an ISO-certified company that provides tailored back-office solutions and virtual assistant services (writing, data entry, eCommerce, creative design, image editing, and list building) to global clients.

Down below is a list of common challenges and how to overcome them to get success with outsourcing to India. As per the 2019 Small Business BPO Survey budgeting common terms and definitions by Clutch, the most commonly outsourced services are IT services and accounting. Offshoring is most prevalent in the IT industry due to a shortage of IT professionals in the local market. It’s a process of getting work done by a third-party vendor located in a nearby country with a similar timezone.

While cost-effectiveness is a significant advantage of outsourcing, the quality of outsourcing promissory note in accounting services is also crucial. India’s highly skilled remote developers and advanced technology infrastructure enable outsourcing firms to deliver high-quality services to their clients. However, businesses need to be aware of potential language and cultural barriers that can impact the quality of outsourcing services.